Posts Tagged ‘ appreciation ’

Show Some Love to Customers on Valentine’s Day and Beyond

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February 13, 2018
Show Some Love to Customers on Valentine’s Day and Beyond

Tweet Valentine’s Day provides a perfect opportunity to apply Dale Carnegie’s 2nd Human Relations principle, ‘Give honest, sincere appreciation.’ This pioneer of positive relationships once said, “Action seems to follow feeling, but really action and feeling go together; and by regulating the action, which is under the more direct control of the will, we can indirectly regulate...
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What’s Your Praise-to-Criticism Ratio?

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January 8, 2018
What’s Your Praise-to-Criticism Ratio?

Tweet Criticism is hard to swallow for many people. Turns out it’s even harder to undo. Dr. Gottman and Robert Levenson started studying the difference between happy and unhappy couples during the 1970s. They discovered that the key factor between the two is the balance between positive and negative interactions. They computed a “magic...
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