Posts Tagged ‘ Dale Carnegie ’

Maintain Credibility with Clients by Avoiding Three Statements

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August 10, 2017
Maintain Credibility with Clients by Avoiding Three Statements

Tweet Genuine credibility is comprised of trust, experience, reputation and empathy.  Attaining an optimal balance of each element requires an investment of time in each customer relationship.  To avoid damaging your credibility, avoid these three phrases. “Sorry; something came up.”  Dale Carnegie’s 12th Human Relationship principle, ‘If you are wrong, admit it quickly and emphatically,’ is worth applying to maintain...
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Four Ways to Win a Promotion

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August 3, 2017
Four Ways to Win a Promotion

Tweet If you think you’re ready for that big promotion, be sure to take the following four steps. Be accountable.  While accountability is an intrinsic human characteristic, employee ownership can be fostered in the right environment.  Dale Carnegie’s 17th Human Relations principle is, ‘Try honestly to see things from the other person’s point of view.’  Leaders must be sure to...
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Three Factors that Influence Employee Stars’ Decision to Stay Onboard

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July 20, 2017
Three Factors that Influence Employee Stars’ Decision to Stay Onboard

Tweet When top talent leaves an organization, the immediate impacts on the department can feel tragic.  Since employee engagement has barely budged in the last few years, many organizations are focused on developing better attraction and retention strategies.  Gallup recently asked employees what they consider most when deciding to take a job with a different organization.  Here are...
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Four Ways to Wow Your Willpower

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July 6, 2017
Four Ways to Wow Your Willpower

Tweet Many people—myself included, exercise regularly in order to improve their overall health.  What I never realized, however, is that regular exercise increases productivity because our level of willpower works similarly to other muscles according to research.  Here are four ways to work-out your willpower and ultimately, maximize productivity.  Start with your stomach.  Kick your energy into high gear by...
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The Three C’s of Leadership Success to Overcome Confirmation Bias

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April 26, 2017
The Three C’s of Leadership Success to Overcome Confirmation Bias

Tweet Stellar leaders easily compel team members to their way of thinking; align them towards organizational goals and inspire them to develop talents that they often never realize they have.  They are keen decision makers who trust their gut.  Sometimes, the same skills and intuition that led them to their leadership position can backfire...
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Three Strikes, You’re Out—Top Interview Deal-Breakers

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April 14, 2017
Three Strikes, You’re Out—Top Interview Deal-Breakers

Tweet This spring, nearly three million college students will graduate with an associate or bachelor’s degree.  As many of these graduates embark on their professional careers, it’s critical that they perform at their very best during job interviews.  Here are three deal-breakers to avoid at all costs according to expert Human Resource leaders. Trash-talking. ...
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National Volunteering Month—Four Reasons to Lend a Hand

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April 7, 2017
National Volunteering Month—Four Reasons to Lend a Hand

Tweet The entire month of April is dedicated to honoring all of our communities’ volunteers and encouraging volunteerism throughout the month.  Whether your current employer has a volunteer program or not, here are four reasons to consider lending a hand.  Experience the ‘Happiness Effect.’  The conclusion of the London School of Economics study of...
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Fine Tune Your New Year Resolutions to Fuel Success

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March 29, 2017
Fine Tune Your New Year Resolutions to Fuel Success

Tweet Shockingly, 92% of people who set New Year’s goals never actually achieve them according to research conducted by the University of Scranton.  As the first quarter of 2017 closes, it’s time to check-in and see how you’re tracking.  If you’re feeling frustrated and discouraged with your performance thus far, remember that you are...
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Fortune’s Top Workplace List—Four Dale Carnegie Principles at Work

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March 24, 2017
Fortune’s Top Workplace List—Four Dale Carnegie Principles at Work

Tweet It’s common for people to contemplate what their dream job would be, but how about the workplace of their dreams?  Most likely benefits such as great health care; tuition reimbursement; the option to work a flexible schedule, and perks like gourmet coffee would top their lists.  Every year, Fortune evaluates more than 1,000...
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Five Ways to Show Your Customers Some Love

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February 9, 2017
Five Ways to Show Your Customers Some Love

Tweet Customer appreciation strategies need not be extremely costly or complicated.  Here are five simple ways to show your customers some love. Surprise and delight.  One of the easiest ways to love your customers is to reward them with complimentary perks.  Expedited or free shipping, and sample products, are affordable ways to drive revenue...
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